Job Responsibilities

• Ticketing and Sales Operations
  • Oversee ticketing operations for concerts and events, including ticket configuration, sales monitoring, reporting, and troubleshooting
  • Work closely with the marketing and programming teams to support ticket sales campaigns and optimise attendance
  • Manage ticketing platforms to ensure a seamless customer journey across online and on-site sales
  • Support collaboration with corporate, community, and cultural partners on ticketing initiatives and promotions
  • Perform front-of-house duty at concerts and events to ensure smooth audience operations
  • Drive and manage group ticket bookings with educational institutions, arts groups and community organisations to meet ticket revenue goals

• Friends of SCO (FSCO) Membership
  • Develop and implement strategies to grow, engage, and retain FSCO members
  • Plan and manage membership programmes, including member-exclusive events, benefits, and communications
  • Oversee membership registrations, renewals, and patron relationship management
  • Track and analyse membership data and engagement metrics to strengthen audience loyalty

• Customer Experience
  • Manage customer enquiries and post-concert feedback
  • Ensure high standards of service, responsiveness and audience satisfaction across all touchpoints
  • Work with the Marketing Communications team to support wider marketing and communications activities when required

Job Requirements

• At least 3 years of relevant experience in ticketing, audience development, membership management, or customer experience
• Bachelor’s degree in any discipline
• Experience managing ticketing systems and event sales operations will be an advantage
• Strong interpersonal and relationship management skills, with the ability to engage patrons, partners and stakeholders
• Highly organised with strong project management abilities
• Good verbal and written skills in both spoken English and Chinese for working with English and Chinese-speaking stakeholders
• A proactive team player who can work independently, takes initiatives, with an eye for details
• Passion for the performing arts and cultural sector
• Willing to work weekday evenings and weekends for front-of-house duty during concerts and events
• Appointment level will be commensurate with qualifications and relevant experience. Candidates with relevant qualifications and experience may be considered for appointment at the Manager level

Interested candidates are invited to write in via email with their comprehensive resume with information on current and expected salaries and contact details by 15 November 2026 to:

Human Resource Department
Singapore Chinese Orchestra Company Limited
7 Shenton Way, Singapore Conference Hall
Singapore 068810
Email: careers@sco.com.sg

(Only shortlisted candidates will be notified)

Job Responsibilities

• Provide HR operational support across the employee lifecycle, including recruitment, onboarding, induction,
  exit management, and maintenance of employee records
• Administer payroll processes, employee claims, insurance matters, and liaise with insurers as required
• Monitor and manage employee leave, attendance, off-day records, and HR documentation
• Plan and coordinate staff training activities and liaise with relevant internal and external stakeholders
• Plan and manage staff welfare and mental wellbeing initiatives, employee engagement activities
• Support HR committee meetings
• Liaise with SNEF and relevant government/statutory agencies on manpower-related policies, regulations, and
  compliance matters
• Prepare HR-related data for labour statistics, surveys, audits, and regulatory submissions
• Monitor HR and manpower-related developments and regulatory updates in the media
• Assist in HR budget preparation, financial approvals, billing, and payment processing
• Perform general HR administration and support duties as required
• Provide administrative and secretarial support to senior management and cover the duties of the Assistant
  Manager (Administration) when required

Job Requirements

• •  Bachelor’s Degree in any discipline;(Candidates with a Diploma and relevant working experience may be considered in lieu of a degree)
  • Relevant experience in HR operations, general administration, or corporate support functions is an advantage
  • Familiarity with Singapore employment legislation and manpower practices and/or experience liaising with government or statutory bodies (e.g. MOM, SNEF) is advantageous
  • Proficient in spoken and written Chinese (Mandarin) and English, as the role requires liaising with Chinese‑speaking employees, stakeholders, and external parties
  • Good organisational and time management skills, with the ability to manage multiple tasks and meet deadlines
  • Meticulous, detail‑oriented, and able to maintain a high level of confidentiality when handling sensitive employee and management information
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • IHRP certification (IHRP-CP or higher) would be an advantage
  • Strong interpersonal and communication skills to liaise effectively with internal stakeholders and external parties
  • Able to work independently as well as collaboratively in a team environment
  • Appointment level will be commensurate with qualifications and relevant experience. Candidates may be considered for appointment at the Assistant Manager level or higher

Interested candidates are invited to write in via email with their comprehensive resume with information on current and expected salaries and contact details by 15 November 2026 to:

Human Resource Department
Singapore Chinese Orchestra Company Limited
7 Shenton Way, Singapore Conference Hall
Singapore 068810
Email: careers@sco.com.sg

(Only shortlisted candidates will be notified)